Shipping Policy

1. Order processing & dispatch

Orders are packed and handed to our courier partner within 24–48 hours (excluding Sundays and public holidays) of being confirmed. Prepaid orders are confirmed as soon as payment succeeds; Cash on Delivery orders may be confirmed by phone or message before dispatch.

During sales, festivals or unforeseen events, dispatch may take slightly longer — we will keep you informed by email.

2. Delivery timelines

• Standard Delivery: 3–6 working days after dispatch.
• Express Delivery: 1–3 working days after dispatch, in serviceable locations.

Remote areas, the North-East, Jammu & Kashmir, Ladakh and island territories may take a few additional days. Enter your pincode on any product page to see delivery availability and an estimated date. Delivery estimates are indicative and depend on the courier partner.

We currently ship within India only.

3. Shipping charges

• FREE Standard shipping on orders of ₹499 and above.
• Standard shipping on orders below that is ₹79.
• Express shipping is ₹99 on all orders.

Any applicable shipping charge is shown clearly in your cart and at checkout before you pay.

4. Cash on Delivery (COD)

Cash on Delivery is currently not available. Please pay securely online by UPI, card, net banking or wallet.

5. Tracking your order

When your order ships, we email you the courier name and tracking (AWB) number. You can also follow your order anytime on our Track Order page or in My Account → My Orders.

6. Address & delivery attempts

Please enter a complete address with landmark, correct pincode and a reachable mobile number. We are unable to change the address once an order has been shipped. The courier usually makes up to three delivery attempts; if delivery fails, the parcel is returned to us (RTO).

For prepaid orders that are returned to us undelivered, we refund the product value after the parcel reaches our warehouse and passes inspection. Shipping charges may be deducted where the delivery failed because of incorrect details or the customer being unavailable.

7. Damaged, tampered or wrong parcels

If the outer package looks opened, torn, crushed, wet or tampered with, please record a video of its condition before opening it, and contact us. Damaged, wrong-product and missing-item claims must be reported within 7 days of delivery with photographs and an unboxing video, as explained in our Return & Exchange Policy.

8. Questions

For any shipping question, write to us at care@zelaira.com with your order number. We are available Mon – Sat, 10am – 7pm IST.